Acknowledgements

All in all, most everyone I talked with was real nice and tried to be helpful.  Sorry to say that most the tech support in Bay City seemed to just try and get me off the phone.  Here is a list of people that stood out in my mind and why they should be thanked.

Thanks

Matt Harlow For being on top of the issue and trying different things no matter how trivial (no sarcasm, sometimes the littlest thing will fix the biggest problem
Phil Soli For finding that defective IO controller.
Dave Snodgrass For getting your people in gear and being concerned.  Whether you were or not is different, I felt you were concerned and really that's all that matters.  That job still open?  :)
Shawn Fischer For dispatching a team of techs to my house and for the followup.
Shawn (from MI) Can't remember your full name, but thanks for stopping by my house and answering my NETBIOS questions.
Dwayne (mgr in MI) You were nice.  Although you could have done more follow-ups.
Michele Rebholz I didn't even know we had a cable regulatory coordinator, I guess it's a good thing we do!
Tony Gali Thanks for doing the story on Channel 27 News.  It didn't make any sense but

No Thanks

Eric Shorkey You know why.

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