I head home at lunch and decide to check out some speeds. No change. I go outside and follow the coax from inside the house to outside it see if I can find any problems. I really can’t see anything too wrong, the cable goes from the wall down the side of house t a T. One side of the T has a cable, and the other has a big piece of metal screwed on it. I follow that until it gets to the ground. There’s not a whole lot I can do then. I go back to work and further continue to get caught up and have no time to call tech support.

I go home and try my computer, thinking that maybe someone has tried to fix my problem. Nothing has changed. I call tech support again. At this point I’m feeling more defeated then I am upset. I get an agent on the line. I tell her to look at my issue and tell what’s going on. I’m getting sick of explaining the situation. She tells me they are working on it. I’ve given up at this point; I don’t have the energy to fight.

I decide to replace all the cables inside my house, networking and coax. I also try going directly from the wall to the cable modem and then to my computer. I even try a laptop just in case it is a setting on my computer that is wrong. Nothing! My girlfriends’ brother calls and we begin talking about cable modems and how he just got one that’s pretty slow. He said had done some searches and found some MTU registry settings as well as an @home patch. In a fit of desperation I get all of that stuff and I also start reading some cable modem documents on the Internet. After all that, still no change in speed.